Active listening: building trust and trust | Carleigh Dunn posted on the topic | LinkedIn (2024)

As someone who doesn’t like being in the spotlight, public speaking isn't high on my list of favourite activities. Before a big presentation, to help settle my nerves, a wise and compassionate mentor gave me this exact advice: they won’t remember the words you used, just how you made them feel.Throughout my career, I have come to wholeheartedly believe that #compassion and #empathy are vital for effective #leadership, but it's also important to recognise their differences.Empathy involves emotional #connection and understanding, while compassion takes that extra step by turning empathy into supportive actions. Compassionate #leaders address team members' #challenges, providing resources and encouragement, and in doing so, build a strong, supported team that develop a sense of belonging, self-confidence and most importantly, feel truely valued.

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Fabulous work team! 👏👏

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#Humility involves being modest, self-aware, understanding your limitations and strengths, and being open to feedback to learn from others. It means having genuine gratitude for those around you and respecting and accepting their right to hold different opinions, views, and perspectives.Humble #leaders connect with their team members on a deeper level, fostering a culture of mutual respect, safety, and continuous improvement.As Socrates wisely said, “Pride divides men, humility joins them.”

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We cannot merely acknowledge differences and call ourselves inclusive. True #inclusion means creating environments where everyone, regardless of their abilities, backgrounds, or identities, feels valued and respected as equals. We must #challenge the status quo and strive for meaningful participation and belonging, championing empathy in a world where everyone is seen and heard.

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Creating psychological safety in the workplace is essential for fostering a culture of openness, innovation, and trust. This involves encouraging open communication and active listening, fostering a supportive environment where employees feel valued, and respecting diverse perspectives to promote inclusion.Leaders play a crucial role in this process. They must model empathy by understanding and considering employees’ feelings and perspectives, and demonstrate vulnerability by admitting mistakes and showing it is okay to be imperfect.Regular encouragement and recognition of employees’ efforts and achievements foster a positive work environment, while providing regular coaching and mentoring opportunities supports their growth and development.An empowered and valued workforce creates a safe space where productivity and job satisfaction thrive. Leaders may aim to leave legacies, but the true legacy lies in the people they’ve inspired to do their very best.

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A big shout out to Outlook (Aust) Ltd Horizon’s leadership team Emily Walton & Jayden Harrison who work tirelessly everyday to achieve outstanding results for the people we support!Great work team!

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