Occasionally, Samsung provides important firmware updates for your soundbar. Updating the firmware on your soundbar gives you all the benefits of the latest improvements. If an update is available from Samsung, you can update it using the SmartThings app or you can download it onto a USB device, and then upload it to your soundbar.
Update the Soundbar firmware via SmartThings
Note: Use this method if you are unable to update via USB.
Make sure your soundbar is connected to the Wi-Fi network using SmartThings.
Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, and then plug them back in.
Open the SmartThings app on your phone and select the soundbar to access its control menu.
Tap the 3 vertical dots in the top right corner of the screen.
Navigate to Information > Firmware Update> Update Now.
Follow on screen directions until it says the update is complete.
Update the Soundbar firmware via USB
Note: Some soundbar models use a microUSB port and require an adapter to update.
To update the soundbar’s firmware, visit theSamsung Download Center.You can either select yourproduct typeand then search for your soundbar, or selectENTER MODEL NUMBERto access the support page for your specific soundbar model.
On the Support page, locate the firmware file for your soundbar under DOWNLOADS. If you find multiple firmware versions, install the newest version. Select DOWNLOAD next to the firmware version to download the compressed file.
When the file has finished downloading, locate it and then unzip the file.
Navigate through the folders until you access the files required for the update. Copy or move the firmware’s files to the root directory of your USB flash drive (make sure the storage capacity is large enough for the files). When you copy or move the files to your USB flash drive, do not place them in a folder. If they are in a folder, the soundbar will not be able to find the firmware.
Next, connect a USB flash drive containing the firmware update into a USB port of your soundbar while it’s powered off (usually located in the back).
Turn on your soundbar using the remote or the Power button directly on the soundbar and then switch to the USB source using the source button.
Note:Your soundbar may not have aUSBsource. If it doesn't you can skip this step.
The update will start and your soundbar’s display will flash “UPDATE” during the process.
When the update finishes, the soundbar turns off. Press the Play/Pause button on the remote for 5 seconds. “INIT” will appear on the display and then the soundbar will turn off. This means the update is complete.
Note: If your soundbar fails to update or is experiencing problems,please visit a Samsung walk-in service center or you can schedule a repair service online.
Contact us
We're here for you.
-
Message Us
-
Message Us start an online chat with Samsung
-
1-800-SAMSUNG 8 AM - 12 AM EST 7 days a week IT/ Computing - 8 AM to 9 PM EST Mon to Fri
- Order Help
- Samsung Promotions
-
Call or Text Us Call Us
Want help right away?
Email as a contact option was discontinued as of April 3rd, 2019. Please contact us via Live Chat for a faster response.
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week
We're here for you
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
© 2024 Samsung Electronics America, Inc. Samsung, Samsung Galaxy and Family Hub are trademarks of Samsung Electronics Co., Ltd. All other brands, products and services, and their respective trademarks, names and logos, are the property of their respective owners. The above content is provided for entertainment and information purposes only. Consult user manual for more complete information. All information included herein is subject to change without notice. Samsung is not responsible for any direct or indirect damages, arising from or related to use or reliance of the content herein.
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Or continue shopping on Samsung.com
×
×
×
You Are About To Be Redirected To Investor Relations Information for U.S.
Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×
Redirect Notification
As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.
For more information, please visit HP's website: http://www.hp.com/go/samsung
- * For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
- * For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
- * For Samsung printer support or service go to: www.hp.com/support/samsung
Select CONTINUE to visit HP's website.
CANCEL
